WD Black SN750SE 1TB NVME SSD

The purpose of this document is to provide guidance on the procedures for processing and resolving non-conformance issues that may arise during the production and delivery of products. This document outlines the roles and responsibilities of the various parties involved, the steps to be followed in the identification, investigation, and resolution of non-conformance issues, and the documentation requirements.

The scope of this procedure applies to all non-conformance issues that are identified during the production and delivery of products. This includes, but is not limited to, issues related to the quality of the product, the packaging, the labeling, and the delivery of the product.

The primary objective of this procedure is to ensure that non-conformance issues are identified and addressed in a timely and effective manner, thereby minimizing the potential impact on the customer and the organization. Additionally, this procedure aims to establish a consistent and standardized approach to the management of non-conformance issues, which will help to improve the overall quality and reliability of the products and services provided.

The key stakeholders involved in the implementation of this procedure include the quality assurance team, the production team, the logistics team, and the customer service team. Each of these teams has a specific role to play in the identification, investigation, and resolution of non-conformance issues.

The quality assurance team is responsible for the inspection and testing of products to identify any non-conformance issues. They are also responsible for the initial investigation of the issue and the determination of the root cause.

The production team is responsible for the implementation of corrective actions to address the non-conformance issue, as well as the ongoing monitoring of the production process to ensure that the issue does not recur.

The logistics team is responsible for the coordination of the delivery of the product, as well as the handling of any returns or exchanges that may be required as a result of a non-conformance issue.

The customer service team is responsible for the communication with the customer regarding the non-conformance issue, including the provision of information on the status of the investigation and the resolution of the issue.

The procedure for the identification, investigation, and resolution of non-conformance issues is as follows:

1. Identification of the non-conformance issue: The non-conformance issue may be identified by the quality assurance team, the production team, the logistics team, or the customer.

2. Investigation of the non-conformance issue: The quality assurance team will conduct an investigation to determine the root cause of the non-conformance issue. This may involve the review of production records, the analysis of product samples, and the consultation with subject matter experts.

3. Determination of the corrective action: Based on the results of the investigation, the quality assurance team will determine the appropriate corrective action to address the non-conformance issue. This may involve the adjustment of the production process, the modification of the product design, or the implementation of additional quality control measures.

4. Implementation of the corrective action: The production team will be responsible for the implementation of the corrective action, with the support of the quality assurance team.

5. Verification of the effectiveness of the corrective action: The quality assurance team will monitor the effectiveness of the corrective action to ensure that the non-conformance issue has been addressed and that the issue does not recur.

6. Communication with the customer: The customer service team will communicate with the customer regarding the non-conformance issue, including the status of the investigation and the resolution of the issue.

The documentation requirements for the management of non-conformance issues are as follows:

1. Non-conformance report: A non-conformance report will be generated for each non-conformance issue that is identified. This report will include the details of the issue, the results of the investigation, and the corrective action that was taken.

2. Corrective action plan: A corrective action plan will be developed for each non-conformance issue, which will outline the steps that will be taken to address the issue and prevent its recurrence.

3. Quality records: All quality records related to the non-conformance issue, including the product inspection and testing records, the production records, and the customer communication records, will be maintained in accordance with the organization's quality management system.

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